Can't access your account?
Enter your account email address below to receive a password reset link on the recovery email address you provided when you signed up, or — in case you have chosen to store the recovery code yourself — to fill in the recovery code.
Please note: this recovery will only allow you to reset your password. If you’ve set up two-factor authentication you will still need the second factor or the 2FA deactivation code to access your account.
At StartMail B.V. we highly value the security of your account. That's why the security features prevent our staff from having access to your password, providing an added safeguard against unauthorized access to your email. While improving the security of StartMail B.V., the consequence is that we can't recover or reset your password if you ever lose it, unless you supplied us a valid recovery email address you can access at all times, or if you make use of a generated recovery code which you have stored yourself.