StartMail.com Support Privacy Policy

We believe privacy is a fundamental human right.

With StartMail.com you can email privately.
Not because you have something to hide, but because you have a lot to protect!

Scope of this Support Privacy Policy

This privacy policy applies to our processing of any personal data which you may submit to us when you send feedback or a support request to us. If you would like to know how your privacy is protected when using our email service, please click here.

Purpose for processing personal information

When you submit feedback or a request for support to us, we will use the information provided by you, such as your e-mail address and your feedback or request, to respond to your message. If you use our support form, you consent to this Support Privacy Policy by submitting your message. If you use e-mail to send us your feedback or support request, we cannot actively inform you of this policy. We ask you to consult this policy before submitting any message to us.

Legal basis

The legal basis for processing your information is your consent, and our legitimate interest to respond to your message.

Retention period

We retain any communications up to a maximum of two years.

Recipients and international transfer

Your messages in the English language may be handled by our external support members in the United States, unless you have checked the box in our support form asking us to handle your data in the EU. If you have checked this box, your message will be handled by internal or external staff members within the EU. We have implemented appropriate safeguards with respect to data transfer to the US, such as a data processing agreement including the relevant Standard Contractual Clauses, as prescribed under EU law.

Measures against abuse of support

If your message is abusive in language or content, we may block further messages from you.

Subscribing to our newsletter

On our support form, you have the option to subscribe to our newsletter. If you have subscribed, you may receive our newsletters until you have unsubscribed. You can unsubscribe at any time.

Your rights with respect to your data

You may ask us at any time to access, correct or erase your data. You may also request us to keep your information but block it from further processing. You can submit any such request by using our contact details below.

If you inform us that you withdraw your consent to process your information, we will delete your information.

Dutch Data Protection Authority

We are always here to help. If you have any feedback or complaint about our services in general, or more specifically about how your privacy is protected when you use our services, please let us know via the contact details below. In accordance with EU privacy laws and regulations, you have the right to lodge a complaint with the national supervisory authority responsible for the protection of personal data if you think we have unlawfully processed your personal data. For the Netherlands, this supervisory authority is the Dutch Data Protection Authority, which you can contact here.

Our company and contact information

Still have privacy questions?

With this privacy policy we have done our utmost to inform you as well as possible about your privacy while using our services. We hope that you agree that your privacy is in good hands with us. Startmail.com is owned and operated by Startmail BV, Boulevard 11, 3707 BK Zeist, The Netherlands. Representative for the Privacy Policy is Robert E.G. Beens. You can contact us at privacypolicy@startmail.com.

 

PRIVACY
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