DACH Support Specialist

We are StartMail, an IT company based in the Netherlands that sells software as a service (SaaS). StartMail is a private email service that focuses on safeguarding user data and email activity using state-of-the-art technology, encryption, and security. We want to contribute to society by empowering people to take back their online privacy.

More information on our company can be found in the links below:

Our largest markets are currently located in the United States and Germany. Now that we are growing as a company - in a time where online privacy is becoming a popular topic in both the public and private sector - we are looking to hire an additional team member as soon as possible. The Support team member will primarily be responsible for:

  • Answering Support tickets in German and English

  • Processing feedback in our Zendesk Support system

  • Writing and editing Support Center articles in German and English

  • The job will primarily be based in The Hague but can be done remotely

  • German and English language proficiency (written and spoken) is a requirement

It is an added bonus if the team member also has experience working with privacy tools and technology, creating content and copywriting.

Our primary Support tools consist of Zendesk, Email, Jira, Confluence, Slack, and FileMaker. Our Support team is known for being fast, friendly, and informative!

If you believe you fit the job description, we are interested in finding out more about you and your work experience! In order to do so, would you be able to provide us with additional information?

  1. Do you have any examples of previous work that highlights your German / English skills and gives a good indication of your writing style and how you communicate with users?

  2. Do you have examples of companies that you have worked for in a similar role?

  3. Could you provide an overview of your availability? For example, which days and how many hours per day would you be available?